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Privacy Policy: What We Collect and Why

When you open an account at wahana toto, we collect information you provide directly—your name, email, phone number and payment details—plus data about how you use the platform…

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Explore the Lobby Read FAQ

How We Collect, Use and Store Your Information

wahana toto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your personal information when you register an account, make deposits through DANA, OVO, GoPay or QRIS, withdraw funds, or contact our support team. We use this data to verify your identity, process transactions, prevent fraud and respond to your requests. Your information is stored

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on secure servers; we do not sell your data to third parties outside our payment and compliance partners. Data retention depends on local law—we keep account and transaction records for the period required by Indonesian financial regulations. You can request access to your data or ask
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us to update or delete information where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

Contact Us About Your Privacy

Live Chat Open your account and tap Support in the lobby. Our team responds during business hours to answer privacy questions, update your contact details, or process data access requests.

Email Send your privacy inquiry to our support email address listed in your account settings. Include your account details so we can verify your identity before discussing or changing your personal information.

Account Settings Log in to wahana toto and go to Account > Personal Information to view, edit or confirm your name, email, phone and payment method details whenever you need to.

SECURITY & TRANSPARENCY

How We Protect and Handle Your Data

Encryption & Storage

Your password, payment details and account information are encrypted and stored on secure servers. We do not store full credit card numbers; payment processors like DANA, OVO, GoPay and QRIS handle sensitive card data directly.

Cookies & Tracking

We use cookies to keep you logged in, remember your language preference and track how you navigate the lobby. You can disable non-essential cookies in your browser settings without losing account access.

Third-Party Access

We share your data only with payment processors to complete deposits and withdrawals, and with compliance partners required by Indonesian law. We do not share your data with marketing agencies or advertisers.

Data Retention

We keep your account information and transaction history for as long as your account is active, plus a retention period required by local law for fraud prevention and audits.

Your Rights

You can request a copy of your personal data, ask us to correct errors, or request deletion where local law permits. Submit requests via live chat or email; we aim to respond within 14 business days.

Policy Updates

We update this Privacy Policy when we change how we collect or use your data. We notify you of material changes via email to your registered address or by posting the update in your account.

Frequently Asked Questions About Your Data

We collect your full name, email address, phone number, date of birth and residential address. During your first deposit via DANA, OVO, GoPay or QRIS, we also collect your bank account or wallet identifier to process transactions and verify your identity.

We share your data only with payment processors like DANA, OVO, GoPay and QRIS to complete your deposits and withdrawals, and with compliance partners required by Indonesian law. We do not sell your data to marketing companies or third-party advertisers.

We keep your account, login and transaction history for as long as your account remains open, plus a retention period set by local financial law for fraud prevention and audit purposes. We can discuss your specific retention timeline when you contact support.

Log into your wahana toto account and go to Account > Personal Information to update your email, phone or address. For deletion requests, contact our support team via live chat or email; we'll verify your identity and process requests where local law permits.

When you close your account, we stop collecting new data and deactivate your login. We keep your transaction history and personal details for the period required by local law for tax and compliance purposes, then delete them securely.

Yes. Submit a data access request via live chat or email, and include your account details. We'll verify your identity within 14 business days and provide a copy of all personal information we hold about you.

We encrypt your payment details during transfer and do not store full account numbers. DANA, OVO, GoPay and QRIS handle the actual payment processing on their secure systems; we receive only a transaction confirmation token.

Privacy Policy: What We Collect and Why

Contact Us About Your Privacy

How We Protect and Handle Your Data

Encryption & Storage

Cookies & Tracking

Third-Party Access

Data Retention

Your Rights

Policy Updates

Frequently Asked Questions About Your Data

01 What information do you collect when I open an account?

02 Do you share my data with other companies?

03 How long do you keep my account information?

04 How can I update or delete my personal information?

05 What happens if I close my account?

06 Can I see what data you have about me?

07 How do you protect my payment information when I use DANA, OVO, GoPay or QRIS?

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